Dear customer,

before you send a request, please take a look if there's faster solution for you in the FAQ below.

If you have questions about vaping in general, please consult our Beginner Information & Vape-FAQ.


Please note: you can cancel that agreement by e-mail at any time. In case of cancellation your personal information is being removed instantly.


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Don't forget the order number...

Age verification
Loyality Discount
Shake & Vape
Order didn't arrive yet
Item is broke
Wrong payment method / payment failed
Wrong / missing item
Order and shipment confirmation missing
Order mistake / forgot an item
No delivery despite payment
Cash on delivery / bank slip
DHL Packing Stations
Picking up my order locally
Liquid color / taste
Distributor & Reseller Access
Selling concentrated flavors
Further vaping infos