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Dear customer,

before you send a request, please take a look if there's faster solution for you in the FAQ below.

If you have questions about vaping in general, please consult our Beginner Information & Vape-FAQ.
 

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Please note: you can cancel that agreement by e-mail at any time. In case of cancellation your personal information is being removed instantly.

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Don't forget the order number...

Why are there no more 5x10ml Vapeboxes anymore?
Where can I see, if the Welcome-Discount was granted?
Loyality Discount? When and how can I get it?
The Age verification doesn't work. What can i do?
My order has not arrived yet
Where can I find the delivery's Tracking-ID?
An ordered item is missing / is the wrong one
An ordered item doesn't work (anymore)
The payment went wrong / I selected the wrong payment method
I made a mistake in the order / forgot something. Can you modify the order or do I have to place a new order?
I transferred money a long time ago, nothing happened since then.
I didn't receive a shipment note / where shall I transfer the money to?
Do you also ship to DHL Packing Stations?
Can I pick up the order locally? Do you have a shop?
Do you offer cash on delivery or credit card payment? / Can I send the bank slip for faster processing?
The liquids differ in colour or taste different than expected
What's the difference between VG liquids and the regular ones?
My favourite liquid doesn't taste like in the early days, did you alter the recipe?
Is it possible to buy the pure flavours / aroma from you?
I have further questions about vaping and vaping devices.